Effective Date: 11-28-2024
Casa Luisandra is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or communicate with us. Please review this policy carefully to understand your rights and our practices.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
- Contact Information: Name, email address, and phone number.
- Stay Details: Dates, preferences for apartments or studios, and specific requests.
b. Non-Personal Information
- Usage data, IP addresses, browser type, and device information, collected via cookies and analytics.
2. How We Use Your Information
We use your information for the following purposes:
- Reservation Management: To process and confirm your booking for apartments or studios.
- Communication: To respond to your inquiries via email, WhatsApp, or phone.
- Customer Support: To address any issues or questions regarding your stay.
- Promotional Updates (Optional): To send you relevant promotions or updates about Casa Luisandra, if you opt-in.
3. Sharing of Information
Casa Luisandra does not sell or rent your personal information. However, we may share your information under these circumstances:
- Service Providers: With trusted third-party providers assisting us with booking management, payment processing, or website operations.
- Legal Compliance: To comply with legal obligations or governmental requests.
4. Data Retention
We retain your data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your information will be securely deleted or anonymized.
5. Security Measures
We implement appropriate measures to protect your data from unauthorized access, disclosure, or alteration. While we strive for robust security, no system can guarantee complete protection.
6. Your Rights
You have the following rights concerning your personal data:
- Access and Correction: Request access to or correction of your personal data.
- Deletion: Request the deletion of your personal information, subject to legal requirements.
- Marketing Preferences: Opt out of receiving promotional messages at any time.
- Data Portability: Request a copy of your data in a machine-readable format.
To exercise your rights, please contact us using the details below.
7. Cookies and Tracking
We use cookies and similar technologies to enhance user experience on our website. You can manage cookie preferences in your browser settings.
8. Third-Party Links
Our website may include links to external websites. Casa Luisandra is not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.
9. Updates to This Policy
Casa Luisandra reserves the right to modify this Privacy Policy. Any updates will be posted on this page, with the “Effective Date” adjusted accordingly.
10. Contact Us
For any questions or concerns about this Privacy Policy or how we manage your data, please reach out to us:
- WhatsApp: Click to Chat
- Email: info@casaluisandra.com
By using our website or services, you confirm that you have read and agree to this Privacy Policy. Thank you for choosing Casa Luisandra for your accommodation needs!